Privacy Policy
1. General Provisions
1.1. Site administrator planstove.com - E.M. Martsinyuk (hereinafter referred to as the Operator) makes the observance of the rights and freedoms of citizens one of the most important conditions for the implementation of its activities.
1.2. The Operator's Privacy policy regarding the processing of personal data (hereinafter referred to as the "Policy") applies to all information that the Operator can receive about visitors to the planstove.com website. Personal data is processed in accordance with the Law of the Russian Federation "On Personal Data" No. 152-ФЗ, but please note that laws and privacy protections may vary by country or territory (e.g. GDPR).
2. Basic concepts used in the Policy:
2.1. Website - a set of graphic and informational materials, as well as computer programs and databases that ensure their availability on the Internet at the network address planstove.com ;
2.2. User - any visitor to the planstove.com website;
2.3. Personal data - any information relating to the User of the planstove.com website;
2.4. Processing of personal data - any action with personal data performed using a computer, as well as without their use;
2.5. Depersonalization of personal data - actions that result in the impossibility, without the use of additional information, to determine the ownership of personal data by a specific User or person;
2.6. Dissemination of personal data - any actions that result in the disclosure of personal data to an indefinite circle of persons;
2.7. Provision of personal data - any actions that result in the disclosure of personal data to a certain circle of persons;
2.8. Destruction of personal data - any actions that result in the irretrievable destruction of personal data on a computer or any other media.
2.9. Cookie are a small piece of data sent by a web server and stored on the user's computer or mobile device, which the web client or web browser sends to the web server in an HTTP request each time they try to open a page of the corresponding site.
2.10. An IP address is a unique network address of a node in a computer network built using the IP protocol.
3. Subject matter of the privacy policy
3.1. This Policy establishes the obligations of the Operator to not disclose and ensure the confidentiality of personal data that the User provides at the request of the Operator when registering on the planstove.com website or when placing an order for the purchase of the Goods, except as provided in paragraphs. 5.3 of this Privacy Policy.
3.2. By submitting to the Operator their personal data on planstove.com by filling out the forms, the User expresses his consent to this Policy for the processing of the following data:
3.2.1. Surname, name, patronymic;
3.2.2. Email address;
3.2.3. User Company
3.3. The planstove.com website protects anonymized visitor data that is automatically collected and processed using Internet statistics services necessary to improve the site. Please read the privacy policy regarding cookies .
3.4. Disabling cookies may result in access errors to planstove.com pages requiring authorization or inability to store product information.
3.5. Our site uses reCAPTCHA data protection, to which the Google Privacy Policy and Google Terms of Service apply.
4. Purposes of personal data processing
4.1. Identification of the User registered on the website of the online store for placing an order and (or) concluding a contract for the sale of goods remotely with the Operator.
4.2. Providing the User with access to the personalized resources of the online store website.
4.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the website of the online store, the provision of services, processing requests and applications from the User.
4.4. Collection of anonymized User data using Internet statistics services to improve the quality of the site and its content.
4.5. Determining the location of the User to ensure security, prevent fraud.
4.6. Confirmation of the accuracy and completeness of personal data provided by the User.
4.7. Creating an account for making purchases, if the User has agreed to create an account.
4.8. Notifying the Site User about the status of the order.
4.9. Processing and receiving payments, confirming tax or tax credits, contesting a User's payment.
4.10. Providing the User with effective customer and technical support in case of problems related to the use of the site.
4.11. Providing, with the consent of the User, product updates, special offers, pricing information, newsletters and other information on behalf of the online store.
4.12. Implementation of advertising activities with the consent of the User.
5. Methods and terms of personal data processing
5.1. The operator ensures the safety of personal data and takes all possible measures to exclude access to personal data of unauthorized persons.
5.2. In case of detection of inaccuracies in personal data, the User can update them by sending a notification to the Operator by e-mail to the Operator's email address
5.3. The User's personal data may be transferred to the authorized state authorities of the Russian Federation only on the grounds and in the manner established by the legislation of the Russian Federation.
5.4. The term for processing personal data is unlimited. The User may at any time withdraw his consent to the processing of personal data by sending a notification to the Operator by e-mail to the Operator's email address
6. Obligations of the parties
6.1. The operator is obliged:
6.1.1. Use the User's personal data entered through the data entry forms solely for the purposes specified in clause 4 of this Privacy Policy.
6.1.2. Use anonymized data of the User if the User has allowed it in the settings of his browser.
6.1.3. Keep personal data secret, protect it and not disclose this data without the prior written permission of the User, with the exception of clause 5.3 of this Privacy Policy.
6.1.4. Block the User's personal data from the moment of the User's request or request, or his legal representative, or the authorized body for the protection of the rights of personal data subjects for the period of verification, in case of revealing inaccurate personal data or illegal actions.
6.2. The user is obliged:
6.2.1. Provide, through the data entry forms, the correct information required to use the planstove.com online store website.
6.2.2. Correct the previously provided information about personal data in case of detection of inaccurate or outdated information of the User.
7. Liability of the parties
7.1. The site operator, who has not fulfilled its obligations, is liable for losses incurred by the User with the unlawful use of personal data, in accordance with the legislation of the Russian Federation, except as provided for in paragraphs. 5.3 and 7.2 of this Privacy Policy.
7.2. In case of loss or disclosure of Confidential Information, the Operator shall not be liable if this information:
7.2.1. Became public domain before its loss or disclosure;
7.2.2. Was received from a third party prior to its receipt by the Operator;
7.2.3. Was disclosed with the consent of the User
7.3. We do not offer products or services to children, nor do we collect personal information from children under 16 years of age. If we learn that personal information left on our site was submitted by a child under the age of 16, we will inform him that he cannot leave his personal information on our site. If parents or guardians become aware that their child has provided us with personal information, they should contact us at
8. Dispute Resolution
8.1. In the event of a dispute between the User and the Operator, before going to court, it is mandatory to submit a claim in writing for a voluntary settlement of the dispute.
8.2. The recipient of the claim, within 30 calendar days from the date of receipt of the claim, notifies the claimant in writing of the results of the consideration of the claim.
8.3. In case of unsatisfactory resolution of the dispute, a claim is filed for consideration by the judicial authority in accordance with the current legislation of the Russian Federation.
9. Additional terms
9.1. The User can receive any clarifications on issues of interest regarding the processing of his personal data by contacting the Operator via e-mail
9.2. Further use of our site means that the User fully agrees with this Policy. If the User does not agree with any of the conditions, then he is obliged to leave the site and stop using it.
9.3. The Operator has the right to make any changes to this Policy without the consent of the User.
9.4. This Policy, as well as any amendments to it, shall be effective from the moment it is posted on planstove.com .
9.5. Date of updating the Policy from 17.02.2022